KPI and Customer Satisfaction
Excellent repairs service for housing associations
and their tenants
Delta has an excellent, long relationship with many housing associations. We are aware that housing association residents are also our clients, as they pay our bills through their rent.
We provide KPIs to housing associations. Our contracts manager meets the housing association about once per quarter, allowing mutual feedback and discussion. We have a user-friendly complaints procedure and are always happy to speak to tenants if they have any concerns.
The KPI we measure can vary, but often includes:
- Number of call outs
- First time fix rate
- Repairs within target
- Jobs completed in the time period.